Shipping policy
Thank you for shopping with us! We’re committed to getting your order to you quickly and safely. Please review our shipping information below.
Shipping Within Canada Only
At this time, we ship exclusively within Canada. We do not offer international shipping.
Order Processing Times
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Orders are typically processed the same day.
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Most orders ship the following business day.
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Orders placed on weekends or holidays will be processed the next business day.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Local Pickup (Calgary)
Local pickup is available at no cost for customers in the Calgary area.
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You will receive an email notification when your order is ready for pickup.
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Pickup times and instructions will be provided after checkout.
Local Delivery (Calgary Area)
We offer local delivery within Calgary and select surrounding areas.
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Delivery rates and availability will be calculated at checkout.
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Orders are generally delivered within 3-8 business days after processing.
Nationwide Shipping
We ship anywhere in Canada using the following carriers:
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FedEx
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Canada Post
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UPS
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Purolator
Shipping rates are calculated at checkout based on your location, order weight, and selected carrier/service. Delivery times vary depending on your region and chosen shipping method.
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the expected time frame, please contact us at hello@plumetea.com and we will assist you in filing a claim with the carrier.
Questions?
If you have any questions about shipping or need help with your order, feel free to reach out at hello@plumetea.com